Refund policy
At Sage & Green Wreaths, we take great pride in the quality and craftsmanship of every wreath we create. Please read our policy carefully before placing your order.
Returns We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging. Due to the handmade and seasonal nature of our products, we are unable to accept returns on items that show signs of use or handling beyond what is needed to inspect them.
Please note that the following items are non-returnable:
- Customised or bespoke orders
- Sale or discounted items (unless faulty)
- Perishable or natural component wreaths once opened
How to Request a Return To initiate a return, please contact us at info@sageandgreenwreaths.com within 14 days of receiving your order. Include your order number and a brief description of the reason for return. We will provide return instructions once your request is approved.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Faulty or Damaged Items If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you
We Do Not Offer Exchanges We are unable to offer product exchanges at this time. If you would like a different item, please return your original order (subject to the above conditions) and place a new order.